REPORTING > Suspicious Orders Report System (SORS)
Suspicious Orders Report System (SORS)
On October 23, 2019, DEA launched the Suspicious Orders Report System (SORS) Online, a new centralized database required by the Substance Use-Disorder Prevention that Promotes Opioid Recovery and Treatment for Patients and Communities Act (SUPPORT Act, Pub. L. 115-271). The SUPPORT Act requires that all DEA registrants that distribute controlled substances report suspicious orders to DEA. Therefore, the SORS Online system should only be used by DEA registrants that distribute controlled substances to other DEA registrants. Reporting a suspicious order to the centralized database established by DEA (SORS Online) constitutes compliance with the reporting requirement under 21 U.S.C. 832(a)(3).
The SUPPORT Act states the term "suspicious order" may include, but is not limited to: an order of a controlled substance of unusual size; an order of a controlled substance deviating substantially from a normal pattern, and; orders of controlled substances of unusual frequency as per 21 U.S.C. 802(57) and 21 C.F.R. 1301.74(b). Reporting to SORS Online satisfies the requirement to report such orders to the Administrator of the DEA and the Special Agent in Charge of the Division Office of the DEA for the area in which the registrant is located or conducts business.
DEA registrants that are already ARCOS Online and ARCOS EDI reporters should utilize their current ARCOS log on information to access the system. DEA registrants that are not currently ARCOS reporters will need to register on the website in order to report to SORS. The registration process is as follows:
- Go to ARCOS Online Reporting System and click on "SORS Registration (for Non-ARCOS Reporters)" hyperlink.
- After completing the initial registration, a confirmation e-mail will be sent to the e-mail address provided.
- Once DEA approves the registration, another e-mail will be sent with a temporary password.
- Go to ARCOS Online Reporting System and type in your username and the temporary password. The system will require you to change the temporary password.
- Upon successfully changing the password, the account will be fully registered to report to the SORS Online system.
Diversion Service Center
1-800-882-9539 (8:30 am-5:50 pm ET)
General Inquires Email: SORS@dea.gov
Technical Issues Email: firstname.lastname@example.org