Diversion Control Division, US Department of Justice, Drug Enforcement Administration

Controlled Substances Security Manual

Other Security Controls

Good Faith Inquiry

Before distributing a controlled substance to any person whom the registrant does not know to be registered to possess the controlled substance, the registrant must make a good faith inquiry either to DEA or to the appropriate state controlled substances licensing or registration agency, if any, to determine that the person or company may lawfully possess the controlled substances.

Suspicious Orders

The registrant must design and operate a system to disclose suspicious orders of controlled substances. The registrant must inform the appropriate DEA Field Office of suspicious orders immediately upon discovery. Such orders include, but are not limited to, orders of unusual size, orders deviating substantially from a normal pattern, and orders of unusual frequency.

Controlled Substance Samples

Complimentary samples of any controlled substance may not be distributed unless the following conditions are met:

  1. The distributor has a prior written request from the registrant which includes the customer's name, address, registration number, and name and quantity of the specified controlled substance;
  2. The controlled substance is to be used to meet the legitimate medical needs of patients; and
  3. Reasonable quantities are requested.

Distributing Through Agents

When controlled substances are distributed by agents (i.e., detailmen), the registrant is responsible for providing adequate security to guard against theft or diversion while the controlled substances are being stored or handled by the agents.

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