Addressing System Emergencies

• When the automated system goes down, the vendor's software checklist should be consulted to be sure that procedures have been properly followed. NTPs are also advised to contact their software manufacturer.
   
• Each NTP should develop operating instructions for manual dispensing to be implemented in the event that the automated system goes down. The operating instructions should be developed before problems arise and NTP personnel should be trained in their use. These instructions should include procedures for bringing the system back on line and for updating the system.
   
• Federal regulations require that NTPs maintain complete and accurate records. [21 CFR 1304.21(a) and (d)]. In order to comply with this regulation, NTPs must maintain dispensing information manually when the automated system becomes inoperable. Once the system is again operational, computer records must be updated to include information related to all manual dispensing that occurred while the system was inoperable. This information must be entered into the computer prior to closing.
   
• The NTP should maintain an off site back-up of all computer generated program information.
   
• The NTP should conduct periodic drills to prepare personnel for system emergencies.

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