Identification of Discrepancy/Damage to a Shipment

Procedures to be followed when a discrepancy or damage is found by the designated NTP staff at the time of delivery include the following:

See the section entitled "Reporting Thefts and Losses of Controlled Substance Medication," in Part 6, "Recordkeeping," which discusses the filing of DEA Form-106, "Report of Theft or Loss of Controlled Substances."

• If, when checking a shipment at the time of receipt, the designated staff member receiving a shipment determines that there is a discrepancy between the amount of medication received and the amount ordered (i.e., a discrepancy that has not been explained by the supplier on the invoice included with the delivered order), the staff member should contact the supplier immediately for further instructions.
   
• When the designated staff member receiving a shipment determines that there has been damage to the medication, the staff member should contact the supplier immediately.
   
• The supplier should contact the appropriate DEA office immediately after being notified by the NTP of a discrepancy or damage found in a shipment.
   
• The supplier should contact the NTP to advise the program of the final determination regarding the discrepancy or damage.
   
• The NTP should document the discrepancy or damage to the shipment, related actions taken, and the final determination, which should be attached to Copy 3 of the relevant order form.

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